Frequently Asked Questions

A few things you need to know before getting started

About

Reset Challenge is an online peer-to-peer fundraising campaign by Sir David Martin Foundation that encourages people to pick a challenge to help them form a positive healthy new habit to help support young people in recovery from drug and alcohol addiction.

Click here to read more.

All funds raised through the Reset Challenge go directly to Sir David Martin Foundation to support young people in crisis.

Click here to read more

There are no costs involved in joining the Reset Challenge. Registration is free. All you need to do is set yourself a fundraising goal. There are three fundraising goals to guide you; $100, $500 and $1000.

There are no set or specific rules to follow with Reset Challenge. It’s all about selecting and sticking to a personal challenge that will make a positive difference in YOUR life. We encourage those who register to ask family friends and work mates to sponsor their challenge to raise funds for Sir David Martin Foundation. We would hope that anyone taking part would also be honest with their supporters and do their very best to stay on track with their challenge – i.e. commit to doing their challenge every day for 30 days.

We understand that life is unpredictable and sometimes unforeseen things happen that can derail your challenge. You can keep your supporters updated via your fundraising page and your social media accounts regarding any disruptions to your progress.

Participants

At the top right of the webpage you will see a ‘login’ menu option. Click on login and this will direct you to enter your details and take you to your fundraising page.

Having trouble?Please contact us

If you’ve forgotten your password, please click here

Once you have entered your registered email address, you will be emailed a link to reset your password. Make sure you enter your password accurately, as all passwords are case sensitive.

Your username is the email address you used during registration. Please email [email protected] if you cannot remember the email you registered with.

While we encourage all donations to be made online, we realise this isn't always possible. To make a donation via bank deposit, EFT, cheque or money order, please download and fill in our offline Donation Form.

Please scan and email your form to [email protected].

Alternatively you can post this form to:

Sir David Martin Foundation
Level 7, 580 George Street
SYDNEY NSW 2000

*Please do not send cash. We accept electronic funds transfer. Our bank details are on the Donation Form.

**Please make Cheque/Money Orders payable to Sir David Martin Foundation and post along with your Donation Form.

Absolutely! The Reset Challenge is an online campaign so anyone, anywhere and of any age* can join. When signing up, select the tick box 'I don't live in Australia'.

*Any participants under the age of 16 should seek parental permission before signing up to Reset Challenge.

Donors

Yes, Sir David Martin Foundation is a Tax Concession Charity (TCC) with Deductible Gift Recipient (DGR) status registered under the Australian Tax Office, meaning every donation made over $2 is tax deductible.

When you make an online donation through Reset Challenge, the funds go directly to Sir David Martin Foundation and you will receive an email tax receipt.

Please first check your Spam/Junk Mail folder in your email. If the receipt is not there and you still haven't received it after a couple of hours please contact us at [email protected]

Donations are processed using Braintree Payments, a PayPal company. Braintree specialises in delivering successful eCommerce payment gateway services to thousands of merchants. Braintree is an international company with a trusted name in eCommerce solutions is at the fore front of the online payment industry. Processing donations through this platform, we had to ensure we were PCI DSS compliant, which is the utmost level of security when processing payments online.

Sir David Martin Foundation does not disclose any supporter or donor details. Your details are kept securely with Sir David Martin Foundation.

Payment on our site is very secure. Our payments are processed using Braintree Payments, a PayPal company. Processing donations through this platform, we had to ensure we were PCI DSS compliant, which is the utmost level of security when processing payments online. The PCI DSS compliance has been done by SecurityMetrics, leader in the security market, and upon successful compliance we were issued this certificate.

Our site is also using 256 bit SSL encryption technologies site-wide, which you can see by the green lock in your browser URL bar. We ensure every available effort is made to protect the privacy of the information you provide to us. To the extent we hold such information, we encrypt all email addresses, passwords and other contact details of the Participants or people who make Donations or place Purchase Orders.

We accept Visa, Mastercard, American Express and PayPal for online donations.

For cash donations, we accept cheques, EFTs and bank transfers.

Reset Challenge officially ends at 12.00AM AEST on the 31st October 2020, so please ensure all online and cash donations are submitted by this date.

Your fundraising page will remain active so that you can post updates to your supporters.

We do however accept cash donations all year around, so if you receive donations after this date, we will still be able to accept them via EFT.

Teams

To create a team, you need to be signed up to Reset Challenge as an individual participant first.

Once you’ve created your own Reset Challenge fundraising page profile, click the button on your profile page that says ‘Create a team and invite friends’ under the JOIN A TEAM box.

If this is a team for your workplace select ‘Yes’ to ‘Is this a team for your workplace?’ Include your organisation name then click, Create Team.

If your team is for friends and family, check ‘No’ when asked ‘Is this team for your workplace?’ then click, Create Team.

You will be prompted to invite team members once you’ve created your team profile. Note that you must be signed up as an individual participant to be able to create a team.

After checking on the ‘Invite team members’ button, you will see a link to your team page to share under the ‘JOIN MY TEAM’ tab. Copy this link and share this with your friends, family or workmates.

When your friends, family or workmates click on the link, they will need to sign themselves up as an individual participant to Reset Challenge first. They will then be automatically added to your team.

If they are already signed up, they will need to log in and then they will be automatically added to your team.

The easiest way to join a team is via the unique team URL, which is located on the team profile page.

You can also search for the team under ‘JOIN A TEAM’. Once you have found your team, then select ‘Join Team’.

You can search for a team by name under ‘JOIN A TEAM’ on your individual profile page. You can also search for a team by name on the Reset Challenge home page using the search function on the top right ‘Find a fundraiser or team’

To become a workplace team, you need to select ‘Yes’ when asked ‘Is this a team for your workplace?’ when creating a team. If your workplace would like to have multiple teams (eg Finance team vs HR, or Sydney office vs Melbourne office) this can be set up by contacting [email protected]

If your question is still unanswered, please email [email protected] or call (02) 9219 2039

If your question is still unanswered, please email [email protected] or call (02) 9219 2039